Bilingual (French) Customer Service Online Sales Support

Bilingual (French) Customer Service Online Sales Support

Exhibit effective communication with customers including customer phone calls, emails, voicemail responses, including some conflict management.
Manage warranty claims, property damage claims and manifest queries
Update customer’s files and various logs and complete
Follow-up on outstanding files, warranty issues and inspections
Respond to customer service related inquiries from the store associates and co-workers.
Assist in preparing documentation for reports.
Administer responses from Social Media and use applications such as Chat, Priority one and e-commerce.
Contact e-commerce customers whose product is back ordered and offer a substitute item to secure delivery and offer any other related products to their purchase.
Reschedule back ordered items.
Contact self-serve white glove delivery customers to confirm their order before their delivery.
Assist customers calling in to our lifestyle base line, troubleshoot and offer help to solve the issue and send the relevant lifestyle base warranty information to the manufacturer who will follow up with the customer.
Take incoming calls via call centre software supporting various skillsets
Assist with various requests from customers which include, warranty claims, property damages, e-commerce orders inquiry, refund updated and any other related questions
Support the online sales team in busy times such as boxing day, black Friday, cyber Monday etc.
Assist customers through their shopping experience
Offer the complete sleep system by understanding client’s needs, products such as mattresses, accessories, adjustable bases etc. and completing the sale on line with them

Job #ID 9855
Pay Rate
Job Type Contact Us
Location North Bay

North Bay
149 Main Street East
North Bay , P1B 1A9
Phone: 705-476-3234
Fax: 705-476-9302
E-mail: [email protected]

Mattawa
540 Valois Drive
Mattawa , P0H 1V0
Phone: 705-476-3234 ext 263
Fax: 705-744-3967
E-mail: [email protected]

Marten River
Phone: 705-476-3234
Fax: 705-476-9302
E-mail: [email protected]

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COVID 19 UPDATE - April 1, 2021








VALUED CUSTOMERS: PLEASE TAKE NOTE OF OUR CURRENT COVID-19 MEASURES

AS OF 8:30AM TUESDAY APRIL 6, 2021:

WE'RE OPEN VIRTUALLY

ALL OF OUR SERVICES WILL REMAIN AVAILABLE VIRTUALLY FOR THE DURATION OF THE PROVINCIAL SHUTDOWN. THIS INCLUDES WORKSHOPS, APPOINTMENTS, AND OTHER TRADITIONALLY "IN-PERSON SERVICES".

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US: 705-476-3234

 

MISE À JOUR COVID-19 – 1er AVRIL 2021

CHER(ÈRE)S CLIENT(E)S, VEUILLEZ PRENDRE NOTE DE NOS MESURES COVID-19 ACTUELLES.

À COMPTER DE MARDI, LE 6 AVRIL 2021 À 8 h 30 :

NOUS SOMMES OUVERTS DE FAÇON VIRTUELLE

TOUS NOS SERVICES DEMEURERONT DISPONIBLES DE FAÇON VIRTUELLE PENDANT TOUTE LA DURÉE DE LA FERMETURE PROVINCIALE. CELA COMPREND LES ATELIERS DE TRAVAIL, LES RENDEZ-VOUS ET AUTRES « SERVICES EN PERSONNE » TRADITIONNELS.

SI VOUS AVEZ DES QUESTIONS, VEUILLEZ NOUS CONTACTER : 705-476-3234