Exhibit effective communication with customers including customer phone calls, emails, voicemail responses, including some conflict management.
Manage warranty claims, property damage claims and manifest queries
Update customer’s files and various logs and complete
Follow-up on outstanding files, warranty issues and inspections
Respond to customer service related inquiries from the store associates and co-workers.
Assist in preparing documentation for reports.
Administer responses from Social Media and use applications such as Chat, Priority one and e-commerce.
Contact e-commerce customers whose product is back ordered and offer a substitute item to secure delivery and offer any other related products to their purchase.
Reschedule back ordered items.
Contact self-serve white glove delivery customers to confirm their order before their delivery.
Assist customers calling in to our lifestyle base line, troubleshoot and offer help to solve the issue and send the relevant lifestyle base warranty information to the manufacturer who will follow up with the customer.
Take incoming calls via call centre software supporting various skillsets
Assist with various requests from customers which include, warranty claims, property damages, e-commerce orders inquiry, refund updated and any other related questions
Support the online sales team in busy times such as boxing day, black Friday, cyber Monday etc.
Assist customers through their shopping experience
Offer the complete sleep system by understanding client’s needs, products such as mattresses, accessories, adjustable bases etc. and completing the sale on line with them
Job #ID 9855
Job Type Contact Us
Location North Bay