Bilingual French Customer Service Representatives

Bilingual French Customer Service Representatives

A Typical Day Would Look Like:
-Responding in both French and English to incoming calls, asking the correct questions, tracking mail/parcels, provide information and assist in ordering CPC/Philatelic products and services
-Initiate investigations and create requests to ensure resolution of customer issue
-Calm irate customers and attempt to de-escalate tense situations
-Promote and educate customers on offers, promotions and new products
-All other assigned duties

Qualifications Required:
-Minimum of 18 years of age
-High school diploma, GED or Graduate Studies
-Two pieces of identification, one of which is a valid photo identification to enable company to carry out security screening
-Strong computer skills and knowledge
-Ability to remain calm, resolve conflicts and deal with frustrating client situations
-Ability to work in a highly structure environment, taking incoming calls at a high volume
-Ability to work full-time during various shifts that are influenced by current operational needs while maintaining reliable attendance; This includes working evenings, weekends and holidays as required
-Ability to sit. communicate (verbally and electronically), listen with acuity, type, read, multitask and concentrate for long periods of time
-Ability to work independently in a virtual environment where you work remotely with colleagues and supervisors from the comfort of your home
-Safe, distraction free environment to work from home
-Have DSL, Fiber or Cable modem that can be wired through an Ethernet cable into the computer sent by company (Wifi Connections are not compatible with devices – dial up, wireless, mobile hotspot and satellite services cannot be used)
-Minimum download speed of 10 Mbps and Upload speed of 5 Mpbs

Job #ID 9865
Pay Rate
Job Type Contact Us
Location North Bay

North Bay
149 Main Street East
North Bay , P1B 1A9
Phone: 705-476-3234
Fax: 705-476-9302
E-mail: [email protected]

540 Valois Drive
Mattawa , P0H 1V0
Phone: 705-476-3234 ext 263
Fax: 705-744-3967
E-mail: [email protected]

Marten River
Phone: 705-476-3234
Fax: 705-476-9302
E-mail: [email protected]

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Alternatively, you can also call us at 705-476-3234