Bilingual Technical Support Representatives – Work from Home

Bilingual Technical Support Representatives – Work from Home

Employer has approximately 130 positions to fill. These are full-time permanent positions working from a designated quiet office space in your home.
Responsibilities:

  • Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
  • Validate customer service entitlements.
  • Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
  • Assume responsibility and ownership for all relevant customer queries.
  • Escalate calls that cannot be resolved locally, as appropriate.
  • Obtain accurate customer details and amend call-handling system when applicable.
  • Positively manage internal relationships.
  • Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
  • Use and improve Knowledge Bases through feedback.
  • Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

Job #ID 7713
Pay Rate
Job Type Contact Us
Location North Bay

North Bay
149 Main Street East
North Bay , P1B 1A9
Phone: 705-476-3234
Fax: 705-476-9302
E-mail: info@yesnorthbay.com

Mattawa
540 Valois Drive
Mattawa , P0H 1V0
Phone: 705-744-0395 ext 24
Fax: 705-744-3967
E-mail: info@yesnorthbay.com

Marten River
Phone: 705-476-3234
Fax: 705-476-9302
E-mail: info@yesnorthbay.com

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