Employer has approximately 130 positions to fill. These are full-time permanent positions working from a designated quiet office space in your home.
- Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
- Validate customer service entitlements.
- Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
- Assume responsibility and ownership for all relevant customer queries.
- Escalate calls that cannot be resolved locally, as appropriate.
- Obtain accurate customer details and amend call-handling system when applicable.
- Positively manage internal relationships.
- Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
- Use and improve Knowledge Bases through feedback.
- Ensure through team work that all Service Level Agreements (SLAs) are met consistently.
Job #ID 7713
Job Type Contact Us
Location North Bay