Customer Service and Sales Representatives

Customer Service and Sales Representatives

Customer Service and Sales representatives will work from home and with connect with the client’s customers and provide support on issues or inform them on and sell new services and products on behalf on the client.

Qualifications:
-At least 1-year of customer service experience
-At least 1-year of call centre experience
-Highschool diploma or equivalent
-Technical aptitude to be able to navigate multiple platforms simultaneously
-Experience using Microsoft Tools such as Teams, and Office 365
-The ability to work from home in a quiet space, free from distraction
-Laptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 10 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)
-USB Headset with microphone or willingness to purchase
-The ability to work in 8 hour shifts within the hours of 7am to 11pm EST, Monday to Sundays, including mandatory weekend shifts
-Ability and Willingness to be seated for extended periods of time
-Ability to de-escalate challenging customer situations
-Ability to work under pressure and manage conflicting demands
-Ability to communicate proficiently in English
Other Considerations for Candidates:
-Must own a Smartphone
-Work week of 40-44 hours
-Shift timings are between 7am to 11pm 5 days a week
-Windows 10 computer software
-1GB free disk space
-4GB Physical Memory (RAM)
-.NET Framework 4.6.1.
-Internet Connection 10Mbps Download/3Mbps Upload
-Windows Defender Enabled or Anti-Virus software with an updated definition.
-Windows Firewall Enabled
-Windows Update set to Automatic with recent updates installed.
-Connection MUST be hardwired to router, No Wifi
-Headset with microphone (USB)
-Dual monitors (recommended)
-Built-in or extended Webcam

Job #ID 9848
Pay Rate
Job Type Contact Us
Location North Bay

North Bay
149 Main Street East
North Bay , P1B 1A9
Phone: 705-476-3234
Fax: 705-476-9302
E-mail: [email protected]

Mattawa
540 Valois Drive
Mattawa , P0H 1V0
Phone: 705-476-3234 ext 263
Fax: 705-744-3967
E-mail: [email protected]

Marten River
Phone: 705-476-3234
Fax: 705-476-9302
E-mail: [email protected]

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Alternatively, you can also call us at 705-476-3234

COVID 19 UPDATE - April 1, 2021








VALUED CUSTOMERS: PLEASE TAKE NOTE OF OUR CURRENT COVID-19 MEASURES

AS OF 8:30AM TUESDAY APRIL 6, 2021:

WE'RE OPEN VIRTUALLY

ALL OF OUR SERVICES WILL REMAIN AVAILABLE VIRTUALLY FOR THE DURATION OF THE PROVINCIAL SHUTDOWN. THIS INCLUDES WORKSHOPS, APPOINTMENTS, AND OTHER TRADITIONALLY "IN-PERSON SERVICES".

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US: 705-476-3234

 

MISE À JOUR COVID-19 – 1er AVRIL 2021

CHER(ÈRE)S CLIENT(E)S, VEUILLEZ PRENDRE NOTE DE NOS MESURES COVID-19 ACTUELLES.

À COMPTER DE MARDI, LE 6 AVRIL 2021 À 8 h 30 :

NOUS SOMMES OUVERTS DE FAÇON VIRTUELLE

TOUS NOS SERVICES DEMEURERONT DISPONIBLES DE FAÇON VIRTUELLE PENDANT TOUTE LA DURÉE DE LA FERMETURE PROVINCIALE. CELA COMPREND LES ATELIERS DE TRAVAIL, LES RENDEZ-VOUS ET AUTRES « SERVICES EN PERSONNE » TRADITIONNELS.

SI VOUS AVEZ DES QUESTIONS, VEUILLEZ NOUS CONTACTER : 705-476-3234