As a member of the Information Technology team, the IT Support Analyst will work alongside a dynamic team to provide effective and courteous front-line, primary technical support to end users so that they can efficiently carry out their work and identify opportunities to improve their use of technology.
Sustain and improve the Request Management process.
Responsible for incident investigation, diagnosis, resolution and closure.
Receive and accurately record IT service requests using ITIL principles in a timely fashion.
Manage end user accounts, permissions, access rights and storage allocations in accordance with enterprise IT policies and procedures.
Provide tier 1 technical support to employees and customers.
Manage printing services including reordering supplies, troubleshooting printer issues, contacting printer support vendors and printer access.
Provide regular reports on ticket resolutions and progress.
Additional related duties as assigned.
Diploma, Degree or Technical Certificate in Computer Science or Technology.
3+ years’ experience in Information Technology field.
ITIL, A+, Microsoft or similar certifications are an asset.
Ability to work both independently and in a team oriented, collaborative environment.
Strong organizational and interpersonal skills with a demonstrated ability to multitask, prioritize and execute tasks in a high-pressure environment.
Reliable, responsible and self-motivated with demonstrated problem solving skills.
Candidates must be eligible to work for a Canadian company, able to travel internationally and provide a clear criminal background check.
Job #ID 8608
Job Type Contact Us
Location North Bay