Sales & Service Coordinator

Sales & Service Coordinator

• Take incoming calls from customers, manufacturers or retail stores
• Open repair order tickets with complete and accurate make/model/repair information for technicians
• Co-ordinate technicians to respond to repair calls in a timely and efficient manner (knowledge of local area is very helpful)
• Make outgoing calls to arrange service appointments or provide follow-up/updates to customers on their service and part requests
• Answer email inquiries from customers, manufacturers or retailers
• Assist walk-in customers looking to purchase appliances or appliance parts
• Responsible for the cleanliness and organization of the sales floor and office
• Research, Order and Receive service parts orders
• Use POS debit/credit machine to take payments from techs calling in after completing repairs and in-store purchases
• Use Microsoft Office Suite – primarily Excel, Word, Outlook and Edge

The individual we are looking for needs to have excellent customer service skills (in person and on the phone), a high level of organization and the ability to work independently. The majority of our customers are seeking services through warranty on recently purchased (and sometimes very expensive) appliances, they are usually upset and frustrated that they even need our services to start with so this person needs to have a thick skin. These customers have already contacted the manufacturers call center which can be a frustrating process in itself and they sometimes take their frustration out on our staff even though we have no control over what kind of experience they had with these call centers and we didn’t sell them the unit.

Job #ID 8037
Pay Rate
Job Type Contact Us
Location North Bay

North Bay
149 Main Street East
North Bay , P1B 1A9
Phone: 705-476-3234
Fax: 705-476-9302

540 Valois Drive
Mattawa , P0H 1V0
Phone: 705-744-0395 ext 24
Fax: 705-744-3967

Marten River
Phone: 705-476-3234
Fax: 705-476-9302

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