Reporting to the Executive Director, the IT Technician will be the first point of contact for all user enquiries and troubleshooting as it relates to IT. The IT Technician is responsible for:
.Timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations;
.For the function and maintenance of the technology used by clients who have purchased IT services;
.For modernizing the agency’s current technology to current standards;
.For consistent and current training opportunities to employees and clients; and
.To the stakeholders and end-users who require assistance with the IT system.
Skills
.Proven troubleshooting and technical support skills.
.Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
.Able to quickly analyze issues and determine best course of action using available resources.
.Strong communication skills (oral and written) and able to communicate in a user-friendly language.
.Knowledge of workstation setup.
.Sound judgment
.Proven ability to work independently and manage competing deadlines and to work as part of a team.
.Strong interpersonal skills.
.Able to maintain a high level of confidentiality.
.Bilingualism (in French) is an asset.
Education
.Post-Secondary diploma or degree
.CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification
.Standard First Aid and CPR
Experience
.1 year of direct work experience in an IT support capacity
.Experience with Microsoft-based networking environments consisting of Microsoft Windows Server products and Active Directory.
.Experience with cloud SaaS services such as Microsoft365 and Google Workspace.
.Experience with computer operating systems and application software including (but not limited to Windows 10/11/Server/Office 2016 and later version).
.Experience with computer hardware and network equipment including desktop and notebook computers as well as network switches and routers.
.Experience and skills developing database management systems.
18 MONTHS CONTRACT – FULL TIME
75 HOURS BI WEEKLY
Job #ID 11590
Pay Rate
Job Type Contact Us
Location North Bay