Terrace Suites is looking for a part time Resort Staff! As Resort Staff, you will be responsible for managing all aspects of resort reservations, assisting guests with inquiries, cleaning and resetting guest rooms, wash/dry,/fold of laundry, restocking, and general upkeep . You will serve as the first point of contact for guests, providing them with excellent customer service and assisting them with their accommodation needs.
Key Responsibilities:
– Handle incoming reservation inquiries via phone, email, and in-person with professionalism and efficiency.
– Process resort reservations accurately and promptly using the resort’s reservation system.
– Provide information to guests regarding room availability, rates, and resort amenities.
– Assist guests with special requests, preferences, and accommodations to ensure their satisfaction.
– Coordinate with other resort staff to fulfill guest requests and resolve any issues or concerns.
– Maintain accurate records of reservations, cancellations, and guest interactions.
– Upsell resort services and amenities to guests when appropriate.
– Handle guest check-ins and check-outs efficiently, ensuring a smooth and pleasant experience.
– Address guest complaints and concerns promptly and escalate issues to management when necessary.
– Maintain a clean and organized reservation desk area.
– Clean guest rooms/apartments/cottage, including resetting.
Wage: $18/hour
Location: 94 Callander Bay Dr.
Apply here: Please submit your resume and a brief cover letter outlining your qualifications and interest in the Resort Reservation Desk Agent position via email to [email protected].
Job #ID O-1079
Pay Rate Contact Us
Location North Bay
Please call 705-476-3234 for employer contact information.