Customer Service Charter
Our Values:
- Client Focus
- Integrity
- Respect and Compassion
- Service Excellence and Professionalism
- Community Minded
Our Promise:
- Provide high quality services to all our customers: clients, employers, and community
- Achieve customer satisfaction
- Build strong community partnerships with diverse agencies
- Solicit customer feedback and provide a timely response
As a Customer You Can Expect:
- Prompt, courteous service
- Dedicated staff who will treat you with respect and compassion, and maintain confidentiality
- Professionally trained staff to assist and guide you
- Referrals to other community services and programs when appropriate
- Support and assistance to recruit suitable employees
We Value Your Opinion:
- Your feedback is very important to us. Please provide your comments as follows:
- Speak directly with a member of our staff or management
- Contact us via phone, mail, or e-mail ([email protected])
- Complete our online feedback form at yesnorthbay.com
- We will reply within 7 business days when a response is requested.